介绍客车产品质量信息的收集、整理、处理方法及应达到的效果。目的是使信息处理流程规范化、准确化、及时化, 从而不断改善产品质量, 满足顾客要求。 关键词: 客车; 质量信息; 反馈 Abstract: Th is article briefly p resents the collecting, p rocessing methods and expected results of the quality information for coach p roducts, so as to make the information p rocessing standard, accuracyand punctuality to continuously imp rove the coach quality and satisfy the customer′s requirements. Key words: Coach; Q uality information; Feedback