Introduction In recent years, IPTV has become increasingly important to telecom operator’s triple play service offerings. And as long as IPTV maintains and improves the high quality end user’s expect, it promises to be extremely successful in the market place. But even with this promising outlook, there remain a catch to achieve real success with IPTV services. IPTV service providers need to deliver a positive customer experience to attract more subscribers and turn them into loyal, long-term customers. This positive experience stems from delivering the caliber of service quality customers have come to expect and demand. However, deploying and managing quality of service in IPTV networks presents a myriad of challenges – challenges that could negatively impact the customer experience. Not only are service providers facing unimaginable levels of network complexity, but