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Guarantee
TheFibers guarantees no fault in material or process technology of this product for a year from day of purchase. If the product is proven to have fault during the guaranteed period, TheFibers will exchange the product for a new one or repair the faulty product without charging any fees. Parts, modules and exchanged products that are used for guarantee service by TheFibers are new products or products reconditioned to quality similar new. All exchanged products and modules become TheFibers’s property.
To receive service according to this guarantee, you need to notify TheFibers of the fault before the expiration date of the guarantee and make appropriate preparations for the service to take effect. The customer needs to pack and ship the faulty product to a service center that TheFibers has designated. The shipping fee needs to be prepaid. If the return address is inside the region of the service center, TheFibers will pay for the return delivery. The customer needs to cover all shipping fees, tariffs and taxes etc. to transport the product outside the service areas covered by TheFibers.
This guarantee does not apply to any fault, defect or damage that has occurred due to wrong or inappropriate repair and maintenance. Due to this guarantee, TheFibers does not have the responsibility to provide service in cases of a) damage caused by installation, repair or service by a technician not authorized by TheFibers b) damage due to misuse or connection with non-compatible equipment c) defects or damage caused by using other company’s supplies and d) when service takes too long or is difficult because of remodeling or coordination.
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